Reference

Read What Applies To Your Account

One agreement covers your account, your wallet and the way every bet is settled — sign-up, funds arriving through Touch 'n Go eWallet, Boost or GrabPay, and the rules that sit around them, all in a single set of Terms & Conditions we keep…

Account rulesWallet useBet settlementData and privacy
myiwin Read What Applies To Your Account
DATA PRACTICE

How myiwin Handles Your Account Data

Terms are only worth reading if the practice behind them matches. Your account details sit behind encrypted connections, and we ask for a one-time code at sign-in rather than a password alone. Cookie use is narrow: keeping you signed in, remembering your language, and seeing which lobby pages load slowly on mobile. We hold account and transaction records for as long as the agreement requires, then clear what we no longer need. Want a copy of what we hold, or a correction made? Send the request from your registered email and we will confirm it.

Account Security

Sign-in uses a one-time code sent to your registered number, so a stolen password alone will not open your wallet. You can change your password or number from account settings whenever you need to.

Cookies We Set

We use cookies to keep your session open, remember your language choice and see which lobby pages load slowly on mobile. You can clear them in your browser, though you may have to sign in again.

Data Requests

Ask for a copy of your account data, a correction or a deletion from your registered email. We confirm the request, check it against your account record and reply to you in writing.

Records And Retention

Transaction and account records are kept for as long as the agreement and local rules require, then cleared. Wallet references from Touch 'n Go eWallet, Boost or GrabPay sit in that same record.

CLAUSE HELP

Ask Us About Any Clause

Questions about the Terms & Conditions go to the same team that handles your account day to day. Live chat is the quickest route when you want a clause explained while you are still in the lobby, and it is the channel most players in Kuantan reach from a phone. Email suits anything with a screenshot attached, such as a wallet reference from Touch 'n Go eWallet or a Boost receipt. Have your registered email and the date of the transaction ready — it shortens the back and forth.

Team online

Live Chat

Open the chat window from any page in the lobby, sign in if you are not already, and put your question to an agent. Account and terms questions are answered in the order they arrive.

Email Support

Send wallet screenshots, DuitNow references or account details to our support inbox and we reply in writing, so you keep a copy of what was agreed about your Terms & Conditions.

Account Help

For closure requests, data changes or a clause you want clarified, use the account help form. We confirm receipt first, then follow up once the request has been checked against your account record.

Straight Answers On Our Terms

These are the questions our support team handles most often about the Terms & Conditions — what you accept at sign-up, how changes reach you, and what you can ask us to do with your data. If yours is not here, live chat will take it from there.

Yes. Creating an account means you accept the agreement as published on the day you sign up. If you do not agree with a clause, do not open an account or stop using the one you have.

They can. When a change affects how you use your account, we publish the new version and mark the date it applies from. Check the page after signing in, or ask support to explain the difference.

The published agreement is what governs your account. Chat replies are there to help you read it, not to replace it. If a reply seems to conflict with the document, ask us to confirm it in writing.

Access depends on local law and is available where local law permits. We support players in Malaysia; if you move or travel, check the page again, because eligibility follows the rules set out in the agreement.

Write from your registered email to support, saying what you want changed. We confirm receipt, check the request against your account record and reply once it has been handled. Some records stay while the agreement is open.

The agreement sets out how funds enter through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or Maybank2u, and what we verify before a withdrawal clears. Your account wallet reflects those rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.