How This Policy Applies To You
When you open an account with myiwin, the file we keep is a working record, not a marketing list. We hold what we need to run your wallet, confirm who you are, settle e-wallet and online banking activity correctly, and meet the record-keeping duties that apply
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to us. Nothing beyond that goes in. Where you play from matters. Whether we can hold an account for you, and which parts of this policy reach you, depends on local law and is available where local law permits. If access is not permitted in your
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location, we do not open the account and we do not keep an application file either. In practice the record splits into a few buckets. Registration details come first — name, email, date of birth. Then verification documents, but only where we have asked for them.
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Then your account wallet and transaction history, covering every Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX movement. Device and login records sit alongside, so we can spot access that does not look like yours. Contact preferences come last, so we know whether you want
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to hear from us at all. Each bucket has its own access rule inside our team and its own retention period. Support staff see only what they need to answer you; nothing else opens up. You can ask what we hold, request a correction, request a
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readable copy, or ask us to close the account and delete whatever we are not obliged to keep. We reply through the channels listed on this page, and we say plainly when a law requires us to keep something after you have asked us to remove
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it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.